Privacy Policy (GDPR-aligned)

Privacy Policy (GDPR-aligned)

Last updated: 2025-10-28

Introduction
youqueen is committed to protecting your privacy and personal data. This policy explains how we collect, use and share your personal information and your rights under EU data protection law (GDPR).

2.1 Data controller

youqueen
Contact: support@youqueen.nl
Address:

Driemanssteeweg 250,3084CB, Rotterdam, The Netherlands

kvk:91802970
btw:NL865776350B01

2.2 What data we collect

We collect personal data you provide directly and technical/behavioral data automatically:

Data you provide:

• Name, billing & shipping address, email, phone number (when you place an order)
• Payment information via secure third-party payment processors (we do not store full card numbers)
• Account credentials if you register an account
• Communications (customer support messages, returns requests)
• Optional: marketing preferences and survey responses

Data collected automatically:

• IP address, device/browser information, browsing behavior, cookies and analytics data.

2.3 How we use your data (legal bases)

utilize trusted third-party service providers (processors) to help deliver our services in compliance with GDPR. These include payment processors (e.g., Stripe, PayPal), our e-commerce platform host, email marketing services, and analytics tools (e.g., Google Analytics). We have Data Processing Agreements in place with all such processors. If any personal data is transferred outside the EEA, we ensure it is protected by appropriate safeguards (such as EU Standard Contractual Clauses or an equivalent adequacy mechanism).

2.4 Cookies & tracking

We use cookies and similar technologies for site functionality, analytics and marketing. You can manage cookie preferences via the cookie banner. Essential cookies are required for the site to function.

2.5 Marketing communications

If you consent, we may send promotional emails about new collections and offers. You can unsubscribe at any time via the link in the emails or by contacting support @youqueen.nl.

2.6 Sharing your data

We may share your personal data with:

• Payment providers (Stripe, PayPal, Klarna,IDEAL etc.) for order processing.
• Shipping carriers (DHL, PostNL, UPS，Fedex etc.) to deliver your order.
• Service providers for analytics, marketing, and customer service.
• Legal authorities when required by law.

All third parties are selected carefully and must process data in compliance with GDPR.

2.7 Data retention

We retain order and accounting data as required by law (usually 7 years for tax purposes). Customer account and marketing data retained until you request deletion or withdraw consent.

2.8 Your rights under GDPR

You have the right to:

• Access your personal data.
• Rectify inaccurate data.
• Request erasure (right to be forgotten) subject to legal/accounting exceptions.
• Request restriction of processing.
• Data portability.
• Object to processing (including direct marketing).
• Withdraw consent where processing is based on consent.

To exercise rights, contact: support@youqueen.nl. We will respond within 1 month (extensions possible for complex requests).

2.9 International transfers

If data is transferred outside the EEA (e.g., to cloud providers), we ensure adequate safeguards (standard contractual clauses or adequacy decisions).

2.10 Security

We use industry-standard technical and organizational measures to protect data (encryption, access controls). However, no system is 100% secure.

2.11 Children

Our site is not directed at children. We do not knowingly collect data from children under 18. If you believe we have, contact support@youqueen.nl.

2.12 Complaints

If you have concerns, contact support@youqueen.nl. You also have the right to lodge a complaint with your local Data Protection Authority (in the Netherlands: Autoriteit Persoonsgegevens).